Refund policy

Payments for Tenua are processed by Paddle.com, our merchant of record, which handles refunds.

14-day refund

If you are not happy with a paid plan, you can request a full refund within 14 days of your first payment (or of a yearly renewal). Email [to be completed] or reply to your Paddle receipt — no reasons needed.

After 14 days

You can cancel at any time and keep access until the end of the period you paid for. Partial periods are not refunded, except where the law requires it.

EU consumers

Your statutory right of withdrawal is not affected. Where you asked us to start the service immediately, the withdrawal right may end once the service has been fully provided, as permitted by law.